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Refund Policy

Refund Policy - The Basics 

Effective Date: [27-01-2025]

Thank you for shopping with Plants Buddy: The Skin Care Which Actually Cares. Please read our refund policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

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1. No Returns or Replacements

Due to the nature of our products, we do not accept returns or offer replacements. All sales are final.

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2. Refund Eligibility

Refunds will only be provided under the following circumstances:

  • You received a defective or damaged product.

  • The issue was reported to us within 7 days of receiving the product.

To qualify for a refund, you must provide the following:

  • Proof of purchase (order number or receipt).

  • Clear photos of the defective or damaged item.

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3. Process for Reporting Issues

If you encounter a defective or damaged product, please follow these steps:

  1. Contact us at [info.plantsbuddy@gmail.com] within 7 days of receiving your order.

  2. Include your order number, photos of the damaged product, and a brief explanation of the issue.

  3. Our team will review your request and respond within 3-5 business days.

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4. Approved Refunds

If your refund request is approved, the following applies:

  • Refunds will be processed to your original payment method.

  • Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.

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5. Non-Refundable Circumstances

Refunds will not be issued under these conditions:

  • Change of mind or personal preference.

  • Incorrect address provided by the customer.

  • Failure to report issues within the specified 7-day period.

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6. Contact Us

If you have any questions about our refund policy, please reach out to us:

By purchasing from Plants Buddy, you acknowledge that you have read, understood, and agree to this refund policy.

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