Shipping Policy

Effective Date: [27-01-2025]

Thank you for choosing Plants Buddy: The Skin Care Which Actually Cares. We are committed to ensuring your products are delivered promptly and securely. Please review our shipping policy to understand how we handle shipping and delivery.

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1. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• In case of high order volumes or unforeseen circumstances, processing times may be extended. Customers will be notified of any significant delays.

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2. Shipping Rates and Delivery Times

• Shipping rates are calculated at checkout based on the shipping method selected and your location.

• Estimated delivery times vary by location:

  • Domestic Orders: 3-7 business days.

  • International Orders: 10-15 business days (subject to customs clearance).

• Delivery times are estimates and not guaranteed, as delays may occur due to factors beyond our control (e.g., weather, carrier issues).

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3. Shipping Carriers

We partner with reliable shipping carriers to deliver your orders. The carrier used for your shipment will be specified in your tracking information.

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4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details.

• Use the provided tracking number to monitor the progress of your shipment.

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5. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping addresses during checkout.

• Plants Buddy is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

• If an error occurs, please contact us immediately at [Your Email Address]. We will do our best to assist, but additional fees may apply for address corrections or reshipments.

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6. Lost, Stolen, or Damaged Packages

• Plants Buddy is not responsible for lost or stolen packages once marked as delivered by the carrier.

• If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged package and items. We will work with you to resolve the issue.

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7. International Shipping

• Customs, duties, and taxes for international orders are the responsibility of the customer.

• Delays due to customs processing are beyond our control.

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8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us:

• Email: [info.plantsbuddy@gmail.com]

• Phone: [+91 99429 07766]

By placing an order with Plants Buddy, you acknowledge and agree to the terms outlined in this shipping policy.